Effective Date: 2 October 2026
Website: https://roboman.in/
Business Name: EASY TECH ELECTRONICS
Customer Support: support@roboman.in

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1. GENERAL

This Return, Refund, Replacement & Cancellation Policy (“Policy”) applies to purchases made through roboman.in (“Website”) operated by EASY TECH ELECTRONICS (“Roboman”, “We”, “Us” or “Our”).

We sell electronic components, batteries, speakers, chargers, power supplies, development boards, LED products, tools, accessories and other electronic products.

We aim to supply products that correspond with their descriptions, specifications and applicable warranties. If a product is defective, damaged in transit, incorrectly supplied, or otherwise does not conform to the order, customers may contact us through the process described below.

This Policy should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy and any product-specific warranty or return conditions displayed on the relevant product page.

Nothing in this Policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded under applicable Indian law. Where a mandatory legal requirement conflicts with this Policy, the applicable law shall prevail.

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2. RETURN / REPLACEMENT PERIOD

Unless a different period is expressly stated on the relevant product page, the following standard reporting periods apply:

Type of issue	Recommended reporting period
Product visibly damaged during transit	Within 48 hours of delivery
Missing item/accessory	Within 48 hours of delivery
Wrong product received	Within 7 days of delivery
Product defective / not functioning as described	Within 7 days of delivery
Product not matching advertised specifications	Within 7 days of delivery
Customer ordered the wrong product	Subject to the product-specific return conditions
Manufacturer warranty issue after the initial return period	As per applicable manufacturer/seller warranty

The above reporting periods are intended to facilitate efficient investigation and logistics. They do not limit any mandatory rights or remedies available to a consumer under applicable law.

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3. WHAT IS ELIGIBLE FOR RETURN OR REPLACEMENT?

A product may be considered for return, replacement or refund where applicable if:

1. The product received is defective.
2. The product received is physically damaged in transit.
3. The wrong product was supplied by Roboman.
4. An item or essential accessory supplied with the order is missing.
5. The product materially differs from the description or specifications advertised.
6. The product does not conform to the agreed characteristics or specifications.
7. The order could not be fulfilled by Roboman and is cancelled by Roboman.
8. A product is covered by an applicable warranty and the warranty remedy requires repair, replacement or refund.

All claims may be subject to reasonable verification and inspection. Box Opening Video is mandatory.

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4. CUSTOMER CHANGE OF MIND / WRONG PRODUCT ORDERED

Roboman does not automatically offer a general “change of mind” return for every product.

If a customer orders:

• the wrong model;
• wrong voltage;
• wrong capacity;
• wrong connector;
• wrong colour;
• wrong quantity;
• an incompatible product;
• an item that does not meet the customer’s intended application;

the return or exchange will depend on the product-specific return conditions displayed on the Website.

Customers are encouraged to verify the product specifications, voltage, dimensions, compatibility, capacity, connector type and other relevant characteristics before placing an order.

Where a change-of-mind return is expressly available for a particular product, the product must normally be unused, undamaged and complete with its original accessories and packaging.

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5. WRONG PRODUCT SENT BY ROBOMAN

If Roboman sends a product that is different from the product ordered, the customer should contact us within 7 days of delivery.

After verification, Roboman may provide an appropriate remedy, which may include:

• replacement with the correct product;
• collection and reshipment;
• refund where replacement is unavailable; or
• another appropriate remedy as required by applicable law.

The customer should not use, modify, install or alter a wrongly supplied product before contacting us.

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6. DAMAGED PRODUCT RECEIVED

Customers should inspect the package and product promptly after delivery.

For visible transit damage, customers should notify Roboman preferably within 48 hours of delivery and provide photographs/videos showing:

• outer packaging;
• shipping label;
• damaged area;
• inner packaging;
• complete product;
• accessories and contents.

Where reasonably possible, customers are strongly encouraged to record an unboxing video from the sealed package through opening and inspection.

An unboxing video is useful evidence for transit-damage or missing-item investigations, but the absence of an unboxing video does not by itself determine whether a claim will be considered.

Roboman may coordinate with the courier/logistics provider and may request reasonable evidence necessary to investigate the claim.

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7. DEFECTIVE OR NON-FUNCTIONING PRODUCT

If a product does not function as described or appears to have a manufacturing defect, the customer should contact us within 7 days of delivery.

Roboman may request:

• photographs;
• video demonstrating the issue;
• wiring/connection details;
• installation details;
• testing information;
• product serial number where applicable;
• order/invoice information.

Electronic products may be inspected or tested to determine whether the reported problem exists and whether it is attributable to a product defect, non-conformity, transit damage or customer misuse.

Depending on the circumstances, the available remedy may include:

1. troubleshooting/support;
2. repair;
3. replacement;
4. refund; or
5. manufacturer warranty service.

The appropriate remedy will depend on the nature of the issue, product availability, warranty terms and applicable law.

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8. ELECTRONIC COMPONENTS AND DIY PRODUCTS

Because Roboman sells electronic components and DIY products, certain products can be damaged through incorrect use, wiring or installation.

Examples include:

• reverse polarity;
• incorrect voltage;
• excessive current;
• short circuit;
• incorrect wiring;
• incorrect charging;
• overheating caused by improper installation;
• physical modification;
• soldering damage;
• burnt components;
• liquid damage;
• mechanical damage;
• unauthorized repair;
• modification of PCB or circuitry.

Such damage may not qualify as a manufacturing defect.

Where technically appropriate, Roboman may request photographs or testing information before approving a return or replacement.

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9. BATTERIES AND BATTERY PRODUCTS

Lithium-ion, LiFePO4, lead-acid and other batteries require appropriate handling, charging and installation.

Customers must use the charger, BMS, wiring, voltage and charging method specified for the relevant battery/product.

Damage caused by:

• overcharging;
• deep discharge;
• short circuit;
• reverse polarity;
• incorrect charger;
• incorrect BMS;
• incorrect wiring;
• physical puncture or impact;
• unauthorized modification;
• improper storage;
• water/liquid exposure;
• improper installation;

may be excluded from return or replacement where the evidence establishes customer-caused damage, subject to applicable law.

For safety reasons, customers must not open, puncture, dismantle, modify or attempt unauthorized repair of battery packs.

If a battery becomes unusually hot, swollen, damaged, leaks, smokes or shows another safety-related condition, stop using it immediately and contact Roboman.

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10. OPENED OR TESTED PRODUCTS

Opening the outer packaging or reasonably testing a product does not automatically make a genuine defect claim invalid.

However, the product may be refused for return, replacement or refund where the issue or damage resulted from:

• misuse;
• improper installation;
• modification;
• unauthorized repair;
• physical damage;
• electrical damage;
• liquid damage;
• tampering;
• burning;
• incorrect voltage/current;
• reverse polarity;
• short circuit; or
• any other customer-caused damage.

Products should be returned with all relevant components and accessories where reasonably possible.

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11. ORIGINAL PACKAGING AND ACCESSORIES

Where a return is approved, the customer should return the product with:

• original packaging, where available;
• accessories;
• cables;
• manuals;
• connectors;
• adapters;
• free items supplied with the product;
• invoice/order information where requested.

Missing accessories or items may affect the amount of any refund where permitted by applicable law and the circumstances of the return.

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12. SALE, DISCOUNTED AND PROMOTIONAL PRODUCTS

Products sold at a discount, clearance price or promotional price may have specific return conditions.

Any product-specific restriction will be displayed on the relevant product page where applicable.

However, discounted or promotional pricing does not by itself remove any mandatory consumer rights relating to defective, damaged, wrong or non-conforming products.

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13. PRODUCTS THAT MAY HAVE SPECIAL RETURN CONDITIONS

Certain products may have special return conditions because of their nature, including:

• custom-made products;
• specially configured products;
• products assembled specifically for a customer;
• products cut to length;
• customized battery packs;
• software/digital products;
• downloadable products;
• used/refurbished products;
• products specifically identified as non-returnable on the product page.

The applicable product page should be checked before purchase.

Any such condition remains subject to applicable law.

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14. DIGITAL PRODUCTS

Digital products are generally non-returnable once access, download or delivery has been provided, except where:

• the digital product is materially defective;
• the digital product does not conform to its advertised specifications; or
• a refund is otherwise required under applicable law.

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15. WARRANTY PRODUCTS

Where a product carries a manufacturer’s warranty, the warranty terms specified by the manufacturer will apply.

Depending on the product and issue, customers may be required to follow the manufacturer’s warranty procedure.

Roboman may assist customers with the relevant manufacturer or service-provider information where reasonably possible.

A manufacturer warranty does not remove any mandatory consumer rights applicable to the transaction.

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16. RETURN APPROVAL PROCESS

To request a return, replacement or refund, contact:

Email: support@roboman.in

Please provide:

1. Order number;
2. Customer name;
3. Registered mobile number/email;
4. Product name;
5. Description of the problem;
6. Photographs/videos where relevant;
7. Invoice/order details;
8. Any other information reasonably requested for verification.

Roboman will review the request and communicate the next steps.

Do not send a product to Roboman without obtaining return instructions where such instructions are required.

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17. PRODUCT INSPECTION

Returned products may be inspected and tested.

The purpose of inspection is to determine:

• whether the reported issue exists;
• whether the product corresponds to the order;
• whether the product was damaged during transit;
• whether the product has been modified;
• whether the product shows signs of misuse;
• whether the product is covered by an applicable warranty; and
• which remedy is appropriate.

Where a product is found to be functioning normally and no eligible defect or non-conformity is established, Roboman may return the product to the customer.

Where applicable, return shipping costs in such circumstances may be payable by the customer.

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18. RETURN SHIPPING

For an approved return, the applicable return shipping arrangement will be communicated to the customer.

Where the return is due to a verified:

• wrong product supplied by Roboman;
• defective product;
• qualifying transit damage; or
• other qualifying non-conformity attributable to Roboman,

Roboman will arrange or provide the applicable return/replacement/refund process as appropriate.

For a voluntary customer-requested return, such as a permitted change-of-mind or wrong-product selection, return shipping charges may be borne by the customer where the applicable product policy disclosed at the time of purchase permits such charges.

Customers must package returned products securely.

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19. RISK DURING CUSTOMER-ARRANGED RETURN

Where a customer is specifically instructed to send an eligible product back using a customer-arranged courier, the customer should retain:

• courier receipt;
• tracking number;
• photographs of the packed parcel; and
• proof of delivery.

Customers should use a reliable, trackable courier service.

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20. REFUND CONDITIONS

Where a refund is approved, the refund amount will generally correspond to the amount refundable under the applicable order and return circumstances.

Depending on the situation, the following may apply:

• original product price;
• applicable shipping charges;
• return shipping charges;
• discounts/promotional benefits;
• payment gateway or other charges where legally and contractually permissible;
• amounts attributable to missing accessories or customer-caused damage where applicable.

Roboman will not make deductions that are prohibited by applicable law.

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21. REFUND FOR PREPAID ORDERS

Approved refunds for prepaid orders will normally be processed through the original payment method where technically possible.

The time taken for the amount to appear in the customer’s bank/card/payment account may depend on the payment gateway, bank or payment service provider.

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22. REFUND FOR CASH ON DELIVERY ORDERS

For approved refunds relating to Cash on Delivery orders, Roboman may request the customer’s bank-account or other permitted payment details.

Customers are responsible for providing accurate payment information.

Roboman is not responsible for delays caused by incorrect or incomplete information supplied by the customer.

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23. REFUND PROCESSING TIME

Once a return/refund is approved and all required verification has been completed, Roboman will normally initiate the applicable refund within 7 business days, unless a different period is required under applicable law or the circumstances of the transaction.

The customer’s bank, card issuer, payment gateway or other payment service provider may require additional time to credit the amount.

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24. ORDER CANCELLATION BEFORE DISPATCH

Customers may request cancellation before the order has been dispatched.

Cancellation requests should be submitted as soon as possible through the available customer-support channels.

Once an order has entered dispatch/fulfilment, cancellation may no longer be technically possible.

Where cancellation is no longer possible, the customer may use any applicable return/refund process available for the product.

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25. PAYMENT DEDUCTED BUT ORDER NOT CONFIRMED

If payment has been deducted but an order has not been successfully confirmed, customers should first allow the payment gateway/bank’s normal reconciliation process to complete.

If the amount is not automatically reversed within the applicable payment-provider timeline, contact:

support@roboman.in

with the transaction/reference details.

Roboman will investigate the payment status with the relevant payment provider where necessary.

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26. NON-DELIVERY OR ORDER CANCELLATION BY ROBOMAN

If Roboman is unable to fulfil an accepted order due to stock unavailability, technical error, pricing error, logistical limitations or another legitimate reason, Roboman may cancel the affected order and provide the applicable refund where payment has already been received.

Where an order is cancelled by Roboman, the customer will not be charged for a product that has not been supplied.

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27. EXCLUSIONS ARISING FROM CUSTOMER-CAUSED DAMAGE

Subject to applicable law, a return, replacement or refund may not be approved where inspection reasonably establishes that the product issue resulted from:

1. Incorrect installation;
2. Incorrect wiring;
3. Reverse polarity;
4. Incorrect voltage;
5. Incorrect current;
6. Short circuit;
7. Overcharging;
8. Physical impact or breakage;
9. Water or liquid damage;
10. Unauthorized modification;
11. Unauthorized repair;
12. Burn marks caused by electrical misuse;
13. Tampering;
14. Removal or alteration of identifying labels/serial numbers;
15. Use contrary to the product instructions;
16. Negligence or improper handling;
17. Normal wear and tear;
18. Damage caused after delivery by the customer or another person; or
19. Any other demonstrable customer-caused damage.

These exclusions do not apply where the evidence establishes that the underlying issue was a pre-existing defect, manufacturing defect, transit damage or other non-conformity for which the customer is entitled to a remedy under applicable law.

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28. NORMAL WEAR AND TEAR

Normal wear and tear, reduction in battery capacity due to normal usage, cosmetic deterioration from ordinary use, and consumable depletion are not necessarily manufacturing defects.

Warranty and product-specific conditions may apply.

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29. FREE ITEMS, COMPLIMENTARY PRODUCTS AND ACCESSORIES

Where an order includes free or complimentary products, accessories or promotional items, such items may need to be returned with the main product where the entire order is returned.

Where a promotional benefit is dependent on purchasing a particular product or minimum order value, cancellation or return of the qualifying product may affect eligibility for that promotional benefit.

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30. FRAUDULENT OR ABUSIVE RETURN CLAIMS

Roboman reserves the right to investigate suspected fraudulent, abusive or repeated return activity.

Examples may include:

• knowingly submitting false defect claims;
• returning a different product;
• returning a product that was not purchased from Roboman;
• serial-number manipulation;
• deliberate damage;
• repeated misuse of return facilities;
• fraudulent payment or identity information.

Any action taken by Roboman will be subject to applicable law and the evidence available.

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31. RETURN OF PRODUCTS WITH PERSONAL DATA

Customers should remove personal information, passwords, accounts, memory cards or other personal data from products before returning them where applicable.

Roboman is not responsible for personal data left on returned products to the extent permitted by applicable law.

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32. CUSTOMER RESPONSIBILITY FOR SAFE PACKING

Products must be packed appropriately for return shipment.

For fragile electronic products, batteries, displays and other sensitive products, customers should use suitable protective packaging.

Where a customer-arranged return is damaged due to inadequate packaging, Roboman may investigate the circumstances before determining the applicable remedy.

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33. RETURN ADDRESS

If a return is approved, the customer will be provided with the applicable return instructions.

Unless otherwise instructed, the return address may be:

EASY TECH ELECTRONICS
C/O Tapas Mondal
Police Fari, Kanaipur
Hooghly, West Bengal – 712234
India

Customers should not send returns to this address before receiving return instructions where prior approval is required.

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34. CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL

For return, refund, replacement or cancellation assistance:

Email: support@roboman.in

Customers should include their order number in the subject or body of the communication.

We aim to acknowledge customer complaints and requests promptly and provide appropriate status updates.

Where required under applicable e-commerce law, the grievance-redressal mechanism and designated contact information will be displayed on the Website.

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35. POLICY CHANGES

Roboman may update this Policy from time to time to reflect changes in products, business practices, payment systems, logistics arrangements or applicable law.

The updated Policy will be published on the Website with an updated effective date.

The version applicable to an order will be determined in accordance with applicable law and the circumstances of that transaction.

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36. GOVERNING LAW

This Policy is governed by the laws applicable in India.

Nothing in this Policy limits a consumer’s right to seek remedies available under applicable consumer-protection law.

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37. IMPORTANT CUSTOMER NOTICE

Before placing an order, customers should carefully check:

• product model;
• voltage;
• current;
• capacity;
• dimensions;
• connector type;
• compatibility;
• quantity;
• product specifications;
• warranty information;
• product-specific return conditions.

For technical products, customers are encouraged to contact Roboman before purchase if they are unsure about compatibility.

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CONTACT

EASY TECH ELECTRONICS

Website: https://roboman.in/
Customer Support: support@roboman.in

For order-related communication, please mention your Order Number.

Last Updated: 2 October 2026